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Frequently Asked Questions

Click below for questions about:
Using ISYS:email.search Searching
Features Results
Registration Privacy
Indexing  

Using ISYS:email.search

  1. How do I use ISYS:email.search?

  2. What are the minimum system requirements for installing and running ISYS:email.search?
  3. What can I search with ISYS:email.search?
  4. What email systems does ISYS:email.search support?
  5. What is the ISYS:email.search index?
  6. How long does it take to create the ISYS:email.search index?
  7. Where is the ISYS:email.search index stored?
  8. Can I try ISYS:email.search before I buy it?
  9. How can I get further assistance with ISYS:email.search?
  10. Who developed ISYS:email.search?

Q1:
How do I use ISYS:email.search?
A:
ISYS:email.search couldn't be simpler to use. With one-step installation and indexing, you can be searching your messages in minutes. You simply run the setup program, and ISYS:email.search will install itself, automatically detect your email system and index the content of your messages. Searching is easy - you can access ISYS:email.search from your Start menu, or from within Outlook or Outlook Express, then simply enter your search terms, and ISYS:email.search will return results almost instantaneously. Updating your index is fast, too. You can manually update your index with a single click, or schedule automatic updates at set intervals.

Q2:
What are the minimum system requirements for installing and running ISYS:email.search?
A:

Operating System: Windows 95, 98, Windows NT 4 SP4 and above, Windows 2000, Windows ME or XP
Required hard disk space: 82Mb
Required RAM: 16Mb
Email client: Microsoft Outlook '98 or above, Microsoft Outlook Express Version 5 or above and Eudora.

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Q3:
What can I search with ISYS:email.search?
A:
ISYS:email.search will search all your email messages in Outlook, Outlook Express and Eudora. It doesn't matter where the words you want to find are in the message - 'To', 'From' or 'Subject' fields or the message body - ISYS:email.search can search it all at once.

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Q4:
What email systems does ISYS:email.search support?
A:
ISYS:email.search supports Microsoft Outlook, Microsoft Outlook Express and Eudora. There are other ISYS products, however, that can search other email systems such as Netscape. Visit ISYS Search Software's website for information about other ISYS products that can search over 125 file types including emails, attachments, word processing files, spreadsheets, PDFs, HTML and more.

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Q5:
What is the ISYS:email.search index?
A:
ISYS scans your email files and stores information about each and every word that it finds in a special file called an index. The index is simply a list of the words used in all your email messages. When you search for a word, ISYS uses the index to find which messages contain that word.

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Q6:
How long does it take to create the ISYS:email.search index?
A:

The time it takes to create the ISYS:email.search index depends on how much information there is to index. The first time you index your email files, you can expect the process to take between 2 minutes and 30 minutes. After that, updating your indexes is a faster process.

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Q7:
Where is the ISYS:email.search index stored?
A:
ISYS stores your index in the "per user" directory under C:\Documents & Settings\username (in Windows ME, 200 and higher) or C:\My Documents (in Windows 95/98). You cannot change the location of your ISYS index. ISYS:email.search will rebuild its indexes in the default location if you attempt to move them.

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Q8:
Can I try ISYS:email.search before I buy it?
A:
Yes. You can download a trial version of ISYS:email.search to try out its search and retrieval features. The trial version is valid for 30 days, after which you have the option to purchase ISYS:email.search for only USD$29.95.

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Q9:
How can I get further assistance with ISYS:email.search?
A:
Online support is available to registered ISYS:email.search users. Visit the support section of this website for information about getting help with ISYS:email.search.

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Q10:
Who developed ISYS:email.search?
A:
ISYS:email.search was developed by ISYS Search Software, an Australian software house established in 1988 with offices in Sydney Australia, Denver USA and Chester UK. ISYS Search Software manufactures and distributes the multi award winning ISYS search software for desktop, web, personal and workgroup solutions. Find out more about ISYS Search Software, or visit ISYS Search Software's website.

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Features

  1. What are the benefits of using ISYS:email.search?
  2. What can ISYS:email.search do that Outlook's 'Find' function can't?

Q1:
What are the benefits of using ISYS:email.search?
A:

  • ISYS:email.search saves time. It works many times faster than Outlook's built-in search function, able to return results in under a second.
  • Search directly from your email program. ISYS:email.search adds a button to Outlook or Outlook Express so you can search from within your email application.
  • You don't have to know where to look. No need to spend time sorting your messages into different folders to make them eaiser to find. No need to specify message fields in your search. ISYS:email.search's full text retrieval capabilities allow you to find any text in any message in any folder.
  • Search the way you want to - using ordinary English, Boolean syntax, web-style syntax or advanced options.
  • Only search once. When you find a message, you don't have to scroll through it to find your search terms. ISYS:email.search highlights search terms in each message, and allows you to 'jump' from one hit in one message to the next, without having to scroll through text.

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Q2:
What can ISYS:email.search do that Outlook's 'Find' function can't?
A:

  • Find emails faster. Most queries performed in ISYS:email.search will return results in under a second.
  • More flexible and accurate searching. Search for names, phrases, words, dates or numbers in a single query.
  • Search all the fields of all your messages in all your email folders at once
  • Search using sophisticated query syntax, by using point-and-click operators or simply by entering a question in plain English
  • Hit highlighting means all your search terms are highlighted in found messages, so they're easy to find. And with hit-to-hit navigation, you can 'jump' from one instance of your search terms to the next, even if they're in different messages or different folders.
  • Choose to match your search terms exactly or expand your search using different forms of words. For example, a search for "walk" can return "walk", "walking", "walks" and "walked", all with one query.

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Registration

  1. I keep getting messages about registering my software. Why?
  2. How do I enter my registration details?

Q1:
I keep getting messages about registering my software. Why?
A:
If you downloaded a trial version of ISYS:email.search, you are entitled to use the software free of charge for 30 days. After that, you will receive regular reminders to purchase a licensed copy of ISYS:email.search.

Buying the software is simple - <a>click here</a> to purchase ISYS:email.search.You'll be supplied with a registration code, which you enter into the Registration screen of ISYS:email.search and that's it - the software is yours to use for an unlimited time.

If you choose not to use a registered version of ISYS:email.search, the software will cease to operate after a short time.

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Q2:
How do I enter my registration details?
A:
When you purchase ISYS:email.search, you will be provided with a registration code. In ISYS:email.search, select Help > Register from the menu, enter your code and a few details and click 'OK'. Your purchased copy of ISYS:email.search will be registered, and you can enjoy the benefits of owning a fully-featured, permanent version of the software.

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Indexing

  1. Can ISYS:email.search index my Deleted Items folder?
  2. Can ISYS:email.search index my Personal Folders?

Q2: Can ISYS:email.search index my Deleted Items folder?
A:
ISYS:email.search will only index mail in your Deleted Items folder if you are connected to an Exchange Server. If you are not running Outlook in an Exchange environment, then ISYS:email.search will not index messages in your Deleted Items folder.

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Q2: Can ISYS:email.search index my Personal Folders?
A:
ISYS:email.search will index emails contained in Personal Folders, providing they are open in Outlook. ISYS:email.search does not have the ability to open a PST file on your system and as such needs Outlook to have opened the file. To open these files, select File > Open from the menu. Click on the Personal Folder File option and navigate to your PST file.

Note that ISYS:email.search will not index any emails kept in the root Personal Folder. If you have items in the root Personal Folder that you would like to include in your index, you will need to create a new folder under the root Personal Folder and move emails to that location.

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Searching

  1. Where do I copy my email messages to so that ISYS:email.search can search them?
  2. Can I search email attachments with ISYS:email.search?
  3. Can I search for key words in specific email fields like contact name or email body?
  4. Can I restrict my search to certain date ranges?
  5. How fast does ISYS:email.search perform searches?
  6. Can I search web-based email with ISYS:email.search?
  7. Can I search newsgroups with ISYS:email.search?
  8. Can I search files other than email files with ISYS:email.search?
  9. Can I search in languages other than English?
  10. How do I make the ISYS:email.search button appear in Microsoft Outlook?

Q1:
Where do I copy my email messages to so that ISYS:email.search can search them?
A:

You don't have to move, copy, summarise, tag, or change your email messages in any way. ISYS:email.search indexes your messages as they are and where they are. It doesn't make copies of the messages, it simply makes an index of all the words contained in the messages.

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Q2:
Can I search email attachments with ISYS:email.search?
A:

No, but there are other ISYS products that can. Visit ISYS Search Software's website for information about other ISYS products that can search over 125 file types including emails, attachments, word processing files, spreadsheets, PDFs, HTML and more.

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Q3:
Can I search for key words in specific email fields like contact name or email body?
A:

Yes. ISYS:email.search supports fielded searching, allowing you to specify where you think certain words appear in a message you want to find. You can search a single field, or multiple fields and message text all at once.

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Q4:
Can I restrict my search to certain date ranges?
A:

Yes. You can search for dates or date ranges anywhere within the text of a message.

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Q5:
How fast does ISYS:email.search search?
A:

Really, really fast. ISYS:email.search looks for information in the text in its indexes, rather than in each individual message, so searching takes no time at all. For any search you perform, results are usually returned in under a second.

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Q6:
Can I search web-based email with ISYS:email.search?
A:

No, however if you use Netscape Mail, Microsoft Internet Mail or one of many other Internet email programs, there are other ISYS products that can search all your email, plus other files on your computer, network or website. Visit ISYS Search Software's website for more information.

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Q7:
Can I search newsgroups with ISYS:email.search?
A:

Yes, if you use Outlook Express as your newsreader.

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Q8:
Can I search files other than email files with ISYS:email.search?
A:

No, but there are other ISYS products that can. Visit ISYS Search Software's website for information about other ISYS products that can search over 125 file types including emails, attachments, word processing files, spreadsheets, PDFs, HTML and more.

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Q9: Can I search in languages other than English?
A:

Yes. ISYS:email.search supports over 30 different languages.

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Q10: How do I make the ISYS:email.search button appear in Microsoft Outlook?
A:
Open the Options window by selecting Tools > Options from the menu. On the General tab under 'Integration', check the box next to 'Enable Outlook Toolbar'.

If this is unsuccessful, you may need to configure Microsoft Outlook to support this feature. To do this:

  1. Close Outlook.
  2. In ISYS:email.search, uncheck the box next to 'Enable Outlook Toolbar' in Tools > Options > General. Click OK.
  3. Select Tools > Options > General again, and this time check the box next to 'Enable Outlook Toolbar' (the one you just unchecked).
  4. Launch Outlook and select Tools > Options > Other. Click on Advanced Options.
  5. Near the bottom of the Advanced Options window, click on the 'COM Add-Ins' button. Make sure that there is an entry called 'ISYS:email.search Toolbar for Outlook' and ensure that this option is checked.

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Results

Q1: How does ISYS:email.search display the search results?
A:

You can choose to display your results as a simple list of messages, or with your search terms highlighted in a preview pane. Opening a message from the result list displays all your search terms highlighted in the text, so they're easy to spot. And with hit-to-hit navigation, you can 'jump' from one instance of your search terms to the next, making it easy to pinpoint the information you need.

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Privacy

  1. Is any of my usage data logged or recorded while I am using ISYS:email.search?
  2. What information, if any, is transferred between ISYS:email.search and ISYS Search Software?

Q1: Is any of my usage data logged or recorded while I am using ISYS:email.search?
A:

ISYS:email.search saves information on your own computer about when you last updated your index, how many queries you perform, the search terms of previous queries and the results returned from those queries. This information is used to make future queries quicker and easier for you, so you don't have to construct queries from scratch every time you use ISYS:email.search. It cannot be seen by other parties, except if your computer is normally set up to be used by other parties. No usage information is recorded or logged by the manufacturer, ISYS Search Software. We have no way of knowing how you use ISYS:email.search day-to-day, unless you tell us.

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Q2: What information, if any, is transferred between ISYS:email.search and ISYS Search Software?
A:

The short answer is, we don't transfer any information that you don't know about.

The long answer is as follows:

Information we collect:
When you purchase ISYS:email.search, we ask you to fill in a form with your name, payment details, and other information. We use this information to process the sale of ISYS:email.search and to keep a record of sales details. It is important to note that www.isysemail.com uses the services of SWREG.org (Atlantic Coast PLC, Devon, England) to provide secure online transactions and to process the sale of the ISYS:email.search software. All sales transactions for ISYS:email.search software are conducted via a link to the SWREG site, and hence are not actually undertaken on this website.

Some of the information you enter in the SWREG.org order form will be shared with ISYS Search Software in order to provide you with the ISYS:email.search software. This does not apply to your credit card information. We never get your credit card number. Please see our privacy policy for more information.

Information we distribute:
Within the ISYS:email.search program, there is a 'Notices' field that displays messages from ISYS Search Software about features, offers, upgrades and ISYS products. We send these notices over the internet to all ISYS:email.search users - we don't use personal information about you to send them.You have the option to dismiss each notice as it arrives, or to disable the 'Notices' field so that the messages no longer appear.

We may use any contact information you give us to contact you about new ISYS products and upgrades, but you can choose not to receive this information by sending an email to privacy@isys.com.au. Any communication from ISYS Search Software will be clearly labeled as such.

For more information about how we handle your information, please read our privacy policy.

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  ISYS:email.search is a product of ISYS Search Software
© Copyright 2003. All Rights Reserved.